30-day money-back guarantee
If you are not satisfied with your Kirana AI subscription, you may request a full refund within 30 days of the original purchase date. This guarantee applies without unreasonable conditions.
How to request a refund
Payments and refunds are handled by our Merchant of Record, Paddle. Visit paddle.net, locate your purchase, and submit a refund request. You may also use the billing settings in your Kirana AI account to access purchase support.
Processing
Approved refunds are returned to the original payment method. The time for funds to appear depends on your bank or payment provider. Refund handling is also subject to Paddle’s Refund Policy.
Cancellation
You can cancel a subscription from billing settings. Cancellation stops future renewals and does not automatically refund earlier charges. Access normally continues until the end of the paid billing period.